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Never Split the Difference

What if the negotiation skills used by the FBI to save hostages could help you close better deals, earn more, and get what you need in every conversation?

Former FBI hostage negotiator Chris Voss reveals his battle-tested system in Never Split the Difference — a tactical, deeply human guide to getting more of what you want without compromising.

Negotiation is not manipulation. It is the art of communication. And this is the masterclass.

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Every salary discussion, partnership agreement, client proposal, and difficult conversation is a negotiation. Most people leave enormous value on the table.

Chris Voss spent 24 years as the FBI’s lead international hostage negotiator. What he learned works at every table — including yours.

In Never Split the Difference Voss shares counterintuitive tactics grounded in emotional intelligence, tactical empathy, and the psychology of decision-making.

Inside, you’ll discover how to:

  • Use tactical empathy to understand and influence anyone in any conversation
  • Deploy Mirroring and Labelling techniques to build instant rapport and trust
  • Get to no — and why that is actually better than a rushed yes
  • Use calibrated questions that give you control without creating resistance
  • Negotiate salary, contracts, and business deals with confidence and precision
  • Defuse tension and conflict while steering conversations toward your desired outcome

In every conversation, you are either negotiating or you are being negotiated. Learn the difference.

Publisher Harper Business
Language English
Pages 274
First published 2016
ISBN-13 9780062407801
SKU KBT-072

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